FAQ

About the facilities and other general topics

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Q1. What departments and specialties does the hospital have?
Refer to the following page about our departments and specialties.
Q2. Tell me how to get to the hospital.
Refer to the following page about traveling to the hospital.
Q3. Is car parking available?
Yes, but the capacity is limited (210 cars in Showa University Hospital and 40 cars in Showa University East Hospital) and you may have to wait for a long time before a parking space becomes available. We recommend use of public transportation when visiting the hospital.

Parking charge
The first 30 minutes is free of charge. Thereafter, 250 yen will be charged for every 30 minutes of parking.
Note: If you have a Physical Disability Certificate, present it at the general reception counter or at the nearby security post together with your parking ticket. You will get a full exemption of all the parking charge.
Q4. Are there bank ATMs in the hospital?
Yes. Sumitomo Mitsui and Mitsubishi UFJ (MUFG) ATMs are provided to the side of the first floor front entrance of the Showa University Hospital central building.

Service hours
Weekdays: 8:45-19:00
Saturday: 9:00-17:00
Sunday and holidays: Closed
Q5. Are nursing rooms available?
Yes, nursing rooms are provided on the 3rd and 4th floors of the Showa University Hospital central building. At the Showa University East Hospital, ask a hospital employee for assistance for nursing.
Q6. Can I use a mobile phone in the hospital?
As a general rule, no. Turn off the power of your mobile phone except when it is absolutely necessary to have the phone power on. If you need to have your mobile phone power on for some reason, make sure to set it to the “manner mode (vibrator mode)” or silent mode.
Q7. Do you have wheelchairs available for use?
Yes, we provide wheelchairs for use in the hospital. Go to the general reception and ask the attendant.
Q8. I think I lost/misplaced a personal item. What can I do?
Contact the following if you think you have lost or misplaced something in the hospital. Items found in the hospital will be stored for a period of three months from the day they are found.

General Affairs Section, Showa University Hospital: +81-3-3784-8515
Business hours
Monday to Saturday: 8:30-17:00
Q9. Do you provide language interpretation service or can you help me find an interpreter?
No, we provide neither interpretation service nor assistance in finding an interpreter. If you need interpretation service, arrange for an interpreter before visiting the hospital.
Q10. Please provide information about "Visa for Medical Stay".
Refer to the following page.
Q11. Are hotels available near the hospital?
Refer to the following page.

About outpatient services

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Q1. I am visiting the hospital for the first time as an outpatient. Tell me what I should bring for admission.
1)Your health insurance card and applicable medical care subsidy certificate(s)
2)Referral issued by your family physician or other medical institution, addressed to this hospital
Note: If you are visiting the hospital without a referral, go to Q2.
Q2. Do I absolutely need to have a referral to receive outpatient service?
No. You can still receive outpatient service even if you do not have a referral. The Showa University Hospital collects a Selective Medical Care Charge of 5,500 yen (tax included) from outpatients without a referral.
Q3. I do not feel well but I do not know which department or specialty of the hospital to go to.
Ask at the new patient registration when you visit the hospital.
Service hours: 8:00-11:00
Q4. Do I need to make an appointment to see the doctor?
As a general rule, yes. Try to make an appointment before visiting the hospital. Outpatients without an appointment may have to wait for a long time or may even fail to see the doctor.
Q5. How can I pay my medical fee?
Refer to the following page.
Q6. I do not have a health insurance card. What can I do?
Outpatients without a health insurance card must pay the total cost of the medical service performed.
Q7. How much must I pay?
The amount of outpatient service fee depends on your condition and the types of tests and treatments performed. For more information, contact our Outpatient Administration Section (+81-3-3784-8523).