Emergency Care

To receive care at our Emergency Center (ER)

Based on the above, our services are basically intended for people who have serious or critical medical condition and require hospitalization.

The primary purpose of our operation is to attend to the following types of patients on a 24-hours-a-day basis:

• Patients who have a referral from another medical institution such as clinics (to receive surgery, tests or other advanced medical cares)
• Patients who are transported to the hospital by an ambulance

Expect the following when you seek medical service at our Emergency Center (ER):

1. Medical care provided at our Emergency Center may be different from the normal outpatient cares provided by doctors of their specific discipline or specialty during our regular consultation and treatment hours.
2. At our Emergency Center, we attend to patients in the most appropriate order according to the urgency/criticalness of their condition. As a result of this, some patients may have to wait for longer time before receiving treatment.
3. Our Emergency Center mainly provides emergency treatment of an illness or injury, and therefore medication prescription you receive from our Emergency Center covers only one day (or up to the next regular service day if the visit is made during or before a weekend or holiday).
4. This hospital also serves as an education institution to provide clinical training for medical professionals. Therefore, you may in some cases be attended to by a trainee physician or may be observed by university students while you receive consultation or treatment.
5. You may be transferred to a different medical institution immediately on the next day according to your condition, including whether or not you need a surgery.

Note that all of the above is part of our effort to make our emergency medical service available in the most effective manner to people who need it.

About after-hours reception of non-critical patients (with minor condition)

After-hours selective medical care charge

Our emergency outpatient medical care is primarily intended for helping local residents with critical or serious medical condition. Patients with minor or non-critical condition who visit the hospital during the after-hours period are required to pay an After-hours Selective Medical Care Charge, which applies to all after-hour patients who are deemed non-critical.

Outpatients to whom any of the following applies will be exempt from the After-hours Selective Medical Care Charge

• If you are hospitalized immediately after visiting our Emergency Center
• If you have already visited the hospital during the regular service hours of the day but decided to revisit later as your condition has worsened after the first visit
• If you have a referral for emergency outpatient treatment issued by another medical institution
• If you have been instructed by our physician to visit the emergency outpatient service to receive injection or other required treatments
• If you have visited the Shinagawa Ward Children Nighttime Emergency Medical Care Room prior to visiting our Emergency Center

For inquiries concerning the After-hour Selective Medical Care Charge, contact our Outpatient Administration Section (+81-3-3784-8523) during the regular business hours (8:00-17:00) on weekdays.

When you are not sure whether or not you should visit our Emergency Center (ER) or call an ambulance

Telephone consultation services

Tokyo Fire Department Emergency Telephone Consultation Center

A consultation service if you are not sure whether or not you should visit an emergency center or call an ambulance
Phone: #7119 or
+81-3-3212-2323
Service hours: 24 hours
Tokyo Fire Department Emergency Telephone Consultation Center

Children’s Health Consultation Office (Tokyo Bureau of Social Welfare and Public Health)

A consultation service when a young child in your family becomes sick during a weekend or holiday or during nighttime and you are not sure what to do and cannot decide whether you should take the child to a hospital
Phone: #8000 or
+81-3-5285-8898
Service hours: Weekdays: From 18:00 to 8:00 of the next morning
Weekend and holidays: From 8:00 to 8:00 of the next morning
Tokyo Bureau of Social Welfare and Public Health

Shinagawa Ward Children Nighttime Emergency Medical Care Room (a private service commissioned by the Shinagawa Ward Children Semi-nighttime Medical Care Program)

A consultation service when a young child runs a fever or otherwise becomes acutely sick during nighttime and you want advice about taking the child to a hospital
Phone: +81-3-3784-8510 (our Emergency Center’s main number)
　Note: Call this number if you are calling before 20:00
Phone: +81-3-3784-8181 (direct line for Shinagawa Ward Children Nighttime Emergency Medical Care Room)
　Note: Call this number if you are calling after 20:00
Service hours: Monday to Friday: 20:00-23:00 Saturday (2nd and 4th Saturdays of the month): 17:00-22:00
List of emergency medical offices night on Saturday, weekdays

Useful websites

Tokyo EMS Guide (run by Tokyo Fire Department Emergency Telephone Consultation Center)

Useful information can be found to help you decide whether or not to call an ambulance.
Tokyo Fire Department Emergency Telephone Consultation Center

Kodomo QQ Kids Emergency: Emergency and preventive medical care tips for mothers (Japan Pediatric Society)

Useful information can be found to know what to do when your child is sick
Japan Pediatric Society

Tokyo Metropolitan Medical Institution Information “Himawari” (run by Tokyo Bureau of Social Welfare and Public Health)

You can search for medical institutions in the Tokyo Metropolitan Area, including the locations and the types of medical services they provide. Use this website to help you make hospital visit decisions. The service also provides information about municipally designated nighttime and holiday on-call clinics.
Tokyo Bureau of Social Welfare and Public Health