Consultation Flow

What to prepare when visiting the hospital

Completed Medical Care Request Sheet, health insurance card, applicable medical care subsidy certificate(s), and referral from your clinic, etc. (if any)
診療申込書Completed Medical
Care Request Sheet
健康保険証Health insurance card or
Individual Number Card
各種医療証Applicable medical care subsidy certificate(s)
紹介状Referral (if any)

1
Reception

First-time patients

Enter the central building through the front entrance and go to the applicable reception desk to the right of the general reception.
初診の方
If you have a referral and an appointment
Go to the Medical Referral Center.
  • Completed Medical Care Request Sheet
  • Health insurance card
  • Medical care subsidy certificate(s)
  • Referral from your clinic, etc
医療連携室窓口
If you have a referral but do not have an appointment or if you do not have a referral
Go to the new patient registration desk.
  • Completed Medical Care Request Sheet
  • Health insurance card
  • Applicable medical care subsidy certificate(s)
  • Referral from your clinic, etc. (if any)
初診受付窓口

Revisits

Enter the central building through the front entrance and go to the applicable reception desk to the right of the general reception.
If you have an appointment
Use one of the automatic revisit processing machines.
自動再来受付機
If you do not have an appointment
Go to the reception desk for your applicable department or specialty (on the 3rd and 4th floors).
To “2. Reception for the individual department/specialty (on the 3rd and 4th floors)”
You can download our Medical Care Request Sheet and Pre-consultation Questionnaire forms from the hospital website and complete them before visiting the hospital. Download the required form from the following “Medical Care Request Sheet and Pre-consultation Questionnaire” link, print the form on an A4 sheet and submit the completed sheet when visiting the hospital.

2
Reception for the individual department/specialty (on the 3rd and 4th floors)

Use the escalator to go up to the reception for your applicable department/specialty with all the submission documents.
各診療科受付
Submit the documents in a clear file that you have received at the new patient registration on the first floor, and receive a reception ticket in return.

受付

3
Central reception number display and waiting area

Wait here until the number on your reception ticket is shown on the reception number display. When your number is shown, move to the waiting area for the applicable department/specialty.

4
Department/specialty waiting area

Wait until the number on your reception ticket is shown on the reception number display. When your number is shown, go to the consultation room to see the doctor.
診察室前待ち合い

5
Consultation and examination

At the end of the consultation/examination session, make your next appointment with the doctor as required and receive the prescription for your medication and a Revisit Appointment Ticket.

6
Automatic payment processing machines

自動支払機
Use one of the automatic payment processing machines to pay your medical fee. Automatic payment processing machines are provided in front of the elevator hall on the first basement floor and the first to the fourth floors of the central building and also on the first basement floor of the inpatient wards building.
Notes:
- If your payment cannot be processed by the automatic payment processing machines, go to the payment counter on the first floor of the central building.
- Credit cards can be used on the automatic payment processing machine on the first floor of the central building.

7
Obtaining medication

As a general rule, your medication must be obtained from an external pharmacy according to the doctor’s prescription. Submit the doctor’s prescription, within four days from its issue date, to a dispensing pharmacy approved by the national health insurance system to obtain the medication.Note: If your medication is an internally dispensed type, go to the medication dispensing counter to the side of the payment counter to receive your medication.