FAQ

About the facilities and other general topics

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Q1. What departments and specialties does the hospital have?: Refer to the following page about our departments and specialties.
Departments and specialties

Q2. Tell me how to get to the hospital.: Refer to the following page about traveling to the hospital.
Access

Q3. Is car parking available?: Yes, but the capacity is limited (342 cars) and you may have to wait for a long time before a parking space becomes available. We recommend use of public transportation when visiting the hospital.
Access

Q4. Are there bank ATMs in the hospital?: Yes. Mitsubishi UFJ (MUFG) and Risona Bank ATMs are provided to the side of the Information Counter on the 1st floor of the central building.

Q5. I think I have lost/misplaced a personal item in the hospital. What should I do?: Contact the following if you think you have lost or misplaced something in the hospital. Items found in the hospital will be stored for a period of three months from the day they are found.

Note: Patient registration cards found in the hospital are kept at the New Patient Registration.

General Affairs Section, Showa University Northern Yokohama Hospital: +81-45-949-7108
Business hours
Monday to Saturday: 8:30-17:00

Q6. Do you provide wi-fi service in the hospital?: No. We do not provide wi-fi service.

Q7. Tell me where I can use my mobile phone or computer in the hospital.

Use of mobile phones and computers is only allowed in designated areas. Areas where use of mobile phones or computers are allowed are listed below.
Use your phone or computer in a socially appropriate, considerate manner.

Areas where mobile phone use is allowed

	Central building	West building
Areas where voice calls can be made or received	Restaurant on 9th floor Private inpatient rooms and day rooms (window-side seats) on 4th to 8th floors In front of elevators on 4th to 8th floors Patient waiting area on 3rd floor Corridor to the west building on 2nd floor After-hours entrance on 1st basement floor Payphone areas on all floors	Elevator hall on 2nd floor Payphone areas on all floors
Areas where mobile phone use is allowed except for making or receiving voice calls	Restaurant on 9th floor 4-person, 5-person and private inpatient rooms and day rooms (window side seats) on 4th to 8th floors In front of elevators on 4th to 8th floors All areas on 3rd to first basement floors Corridor to the west building on 2nd floor After-hours entrance on 1st basement floor Payphone areas on all floors	Outpatient obstetric clinic on 3rd floor Checkup Clinic in 2nd floor outpatient section Elevator hall on 2nd floor Payphone areas on all floors

Notes:
- Inpatients staying in their private rooms can use a mobile phone without limitation inside their own rooms
- Inpatients staying in 4-person or 5-person rooms can use a mobile phone except for making or receiving voice calls.

Areas where computer use is allowed

	Central building	West building
Areas where computer use is allowed	Day rooms on 4th to 8th floors (excluding some seats) In front of elevators on 4th to 8th floors Corridor to the west building on 2nd floor Payphone area on 1st floor After-hours entrance on 1st basement floor	Checkup Clinic on 2nd floor Elevator hall on 2nd floor

Q8. Are there smoking areas in the hospital?: No. No smoking is allowed on the hospital premises.

About outpatient services

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Q1. I am visiting the hospital for the first time as an outpatient. Tell me what I should bring for admission.: 1）Your health insurance card and applicable medical care subsidy certificate(s)
2）Referral issued by your family physician or other medical institution, addressed to this hospital

Q2. Do I absolutely need to have a referral to receive outpatient service?: The primary mission of this hospital is to provide advanced and specialized medical cares to patients and therefore, as a general rule, we accept outpatients with a referral only. To promote greater efficiency and coordination among medical institutions in providing medical service for people who need it, we request all first-time patients to bring a referral (patient referral document) from other medical institutions. Refer to the following page.
Before seeing a doctor

Q3. Do I need to make an appointment to see the doctor?: You can still be seen by the doctor without an appointment, but we recommend making one before coming to the hospital.
Appointments can be made by calling our Appointment Center (+81-45-949-7143).

Q4. How can I pay my medical care fee?: Refer to the following page.
Payment

Q5. I do not have a health insurance card. What can I do?: Outpatients without a health insurance card must pay the total cost of the medical service performed as none of the medical service cost can be covered by health insurance.

Q6. Tell me your consultation/examination hours.: Refer to the following page.
Consultation hours