Consultation Flow

What to prepare when visiting the hospital

Health insurance card or health insurance beneficiary card, applicable medical care subsidy certificate(s) (elderly medical service recipient card, physical disability certificate, etc.), referral (patient referral document) issued by another medical institution (hospitals, clinics, etc.), and your passport.
診療申込書Completed Medical Care
Request Sheet
健康保険証Health insurance card or Individual Number Card
各種医療証Applicable medical care subsidy certificate(s)
紹介状Referral from your clinic, etc.
パスポートPassport

1
Reception

After entering the building through the front entrance, go to the New Patient Registration counter on the first floor. If you are a revisiting patient, use one of the Return Visit Check-in machines.
First-time patients
Go to the New Patient Registration counter.
  • Completed Medical Care Request Sheet
  • Health insurance card
  • Medical care subsidy certificate(s)
  • Referral from your clinic, etc. (if any)
  • Passport
Note: If you are not enrolled in a national health insurance program, the medical fee you need to pay is 20 times the medical service remuneration points reported to the health insurance program.

初診受付1st floor
Revisits
Use one of the Return Visit Check-in machines.
  • Patient registration card
再来受付機1st and 2nd floors

2
Reception for the individual department/specialty (on the 2nd floor)

Go upstairs to the second floor and sign yourself in at the reception for the applicable department/specialty.
各診療科受付

3
Central guidance display and waiting area

The central guidance display at each clinic shows the consultation room number that each specific patient is to be seen in. Move to the front of the consultation room and wait there.
The guidance display in front of the consultation room shows when your turn will come to be seen by the doctor.
集合表示盤待ち合い

4
Consultation and examination

When your name is called, enter the consultation room to see the doctor. At the end of the consultation/examination session, make your next appointment with the doctor as required.

5
Paying the fee

After you are done being seen by the doctor, use one of the medical bill payment machines to pay your bill.
If your bill cannot be processed by the payment machines, go to the payment counter with your patient registration card and other required documents.
Payment counter (on the 1st floor)
会計窓口
Medical bill payment machines (on the 1st and 2nd floors)
自動会計機

6
Obtaining medication

As a general rule, your medication must be obtained from an external pharmacy according to the doctor’s prescription. The prescription is valid for four days including the date of issue. Present the prescription, within four days from the issue date, to a dispensing pharmacy approved by the national health insurance system to obtain the medication.