FAQ

About the facilities and other general topics

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Q1. What departments and specialties does the hospital have?: Refer to the following page about our departments and specialties.
Departments and specialties

Q2. Tell me how to get to the hospital.: Refer to the following page about traveling to the hospital.
Access

Q3. I think I lost/misplaced a personal item. What can I do?: Contact the following if you think you have lost or misplaced something in the hospital. Items found in the hospital will be stored for a period of three months from the day they are found.

General Affairs Section, SHOWA Medical University Fujigaoka Hospital: +81-45-974-6301
Business hours
Monday to Saturday: 8:30-17:00

Q4. Do you provide language interpretation service or can you help me find an interpreter?: We provide neither interpretation service nor assistance in finding an interpreter.
If you do not speak Japanese, visit the hospital with a Japanese-speaking person.

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Q1. I am visiting the hospital for the first time as an outpatient. Tell me what I should bring for admission.

Your health insurance card and applicable medical care subsidy certificate(s)
Referral issued by your family physician or other medical institution, addressed to this hospital

Note: If you are visiting the hospital without a referral, go to Q2.

Q2. Do I absolutely need to have a referral to receive outpatient service?: The primary mission of this hospital is to provide advanced and specialized medical cares to patients and therefore, as a general rule, we accept outpatients with a referral only. To promote greater efficiency and coordination among medical institutions in providing medical services for people who need them the most, we request all first-time patients to bring a referral (patient referral document) from other medical institutions.
(In extremely urgent cases or otherwise where it is unavoidable, an outpatient without a referral may be seen at the physician’s discretion, in which case a Selective Medical Care Charge (5,550 yen) will be collected in addition to the examination fee.)

Q3. Do I need to make an appointment to see the doctor?: You can still see a doctor without an appointment, but patients with appointments will be given priority. We recommend making an appointment by telephone before visiting the hospital. Even first-time patients can make an appointment with us if they have a referral (patient referral document) from other medical institutions.

Q5. I do not have a health insurance card. What can I do?: Outpatients without a health insurance card must pay the total cost of the medical service performed.