Consultation Flow

What to prepare when visiting the hospital

Health insurance card or health insurance beneficiary card, applicable medical care subsidy certificate(s) (elderly medical service recipient card, physical disability certificate, etc.), and referral (patient referral document) issued by another medical institution (hospitals, clinics, etc.).
診療申込書Completed Medical Care Request Sheet
(You can fill the form after arriving at the hospital)
健康保険証Health insurance card or health insurance beneficiary card
Individual Number Card

各種医療証Applicable medical care subsidy certificate(s)
紹介状Referral (patient referral document)

1
Reception

After entering the building through the front entrance, go to the New Patient Registration counter on your right. If you are a revisiting patient, use one of the Return Visit Check-in machines.
First-time patients
Go to the New Patient Registration counter.
  • Completed Medical Care Request Sheet
  • Health insurance card
  • Medical care subsidy certificate(s)
  • Referral (patient referral document)
初診受付窓口
Revisits
Use one of the Return Visit Check-in machines.
  • Patient registration card
再来受付機
A barcode-printed reception ticket will be issued. Make sure to retain the ticket as you will need it later to see the doctor.

2
Reception for the individual department/specialty (on the 2nd floor)

Go upstairs to the reception for your applicable department/specialty (on the 2nd floor) with the reception ticket.
各診療科受付

3
Central reception number display and waiting area

Wait here until the number printed on your reception ticket is shown on the reception number display (electronic message board).
When your number is shown inside the yellow frame, go to the consultation room to see the doctor.
集合表示盤待ち合い

4
Consultation and examination

You will receive your treatment plan from the physician.
At the end of consultation and examination, your physician will give you the prescription to obtain medication at an external pharmacy (if you need medication) and a Revisit Appointment Ticket.

5
Payment (on the 1st floor)

If your reception ticket includes an instruction to go to the payment counter to pay your medical fee, pay your fee at the payment counter. If not, use one of the automatic payment processing machines to pay your fee.
Payment counter
Ask the payment counter attendant for assistance.
会計窓口
Automatic payment processing machines
Even if the billed amount is zero, process the bill through the payment processing machine.
If your payment cannot be processed by the automatic payment processing machines, go to the outpatient payment counter to pay your fee.
自動精算機
You may be unable to receive subsequent treatments if your bill is not paid in a timely manner. Make sure to pay your bill before leaving the hospital.

6
Obtaining medication

As a general rule, your medication must be obtained from an external pharmacy according to the doctor’s prescription. Submit the doctor’s prescription, within four days from its issue date, to a dispensing pharmacy approved by the national health insurance system to obtain the medication.
Note: If your medication is an internally dispensed type, go to the medication dispensing counter on the 1st basement floor to receive your medication.