Consultation Flow

What to prepare when visiting the hospital

Health insurance card or health insurance beneficiary card, applicable medical care subsidy certificate(s) (elderly medical service recipient card, physical disability certificate, etc.), and referral (patient referral document) issued by another medical institution (hospitals, clinics, etc.).
診療申込書Completed Medical
Care Request Sheet
(You can fill the form after arriving at the hospital)
健康保険証Health insurance card or health insurance beneficiary card
Individual Number Card

各種医療証Applicable medical care subsidy certificate(s)
紹介状Referral from your clinic, etc.

1
Reception

After entering the building through the front entrance, go to the General Reception. If you are a revisiting patient, use one of the Return Visit Check-in machines.
First-time patients
Go to the General Reception.
  • Completed Medical Care Request Sheet
  • Health insurance card
  • Medical care subsidy certificate(s)
  • Referral
総合受付
Revisits
Use one of the Return Visit Check-in machines.
  • Patient registration card
自動再来受付機図1Go to the Health Insurance Check counter.Be sure to have your health insurance card periodically checked. You may fail to be seen by the physician if your health insurance card has not been checked for too long.

2
Reception for the individual department/specialty (on the 1st and 2nd floors)

Go to the reception on the second floor to be seen at the ophthalmology clinic. For other clinics, go to the reception on the first floor.
診療科受付

3
Patient guidance display and waiting area

Wait here until you are directed to the consultation room (either guidance will be shown on the display or a nurse will call you).
診察室

4
Consultation and examination

You will receive your treatment plan from the physician.
At the end of consultation and examination, your physician will give you the prescription to obtain medication at an external pharmacy (if you need medication) and a Revisit Appointment Ticket.

5
Paying the fee

Use the automatic payment processing machine provided at the General Reception on the first floor to pay your bill. A receipt will be issued at the end.
In some cases, your bill needs to be paid at the counter.
自動精算機
You may be unable to receive subsequent treatments if your bill is not paid in a timely manner. Make sure to pay your bill before leaving the hospital.

7
Obtaining medication

As a general rule, your medication must be obtained from an external pharmacy according to the doctor’s prescription. Submit the doctor’s prescription, within four days from its issue date, to a dispensing pharmacy approved by the national health insurance system to obtain the medication.
Note: If your medication is an internally dispensed type, go to the medication dispensing counter to the side of the payment counter to receive your medication.