Consultation Flow

What to prepare when visiting the hospital

Health insurance card or health insurance beneficiary card, applicable medical care subsidy certificate(s) (elderly medical service recipient card, physical disability certificate, etc.), and referral (patient referral document) issued by another medical institution (hospitals, clinics, etc.).
診療申込書Completed Medical
Care Request Sheet
健康保険証Health insurance card or health insurance beneficiary card
各種医療証Applicable medical care subsidy certificate(s)
紹介状Referral from your clinic, etc.

1
Reception

Enter the building through the front entrance, and go to the New Patient Registration/Regional Medical Referral Counter. If you are a revisiting patient, use one of the Return Visit Check-in machines.
First-time patients
Go to the New Patient Registration/Regional Medical Referral Counter.
  • Completed Medical Care Request Sheet
  • Health insurance card
  • Medical care subsidy certificate(s)
  • Referral
初診受付Counter #10 on the first floor of the central building (to the side of the first-floor escalator)
Revisits (with an appointment)
Use one of the Return Visit Check-in machines.
  • Patient registration card
自動再来受付機In front of the General Reception on the first floor of the central building
In front of the west building corridor on the second floor of the central building
Revisits (without an appointment or being seen at a new department/specialty for the first time)
Go directly to the reception for the applicable department/specialty.
  • Patient registration card
Note: The reception hours are limited for revising patients without an appointment or who are being seen at a new department/specialty for the first time (the same hours for first-time patients).
1階外来待合

2
Reception for the individual department/specialty (on the 1st and 2nd floors)

Receive an examination reception ticket and go to the floor where the applicable clinic is.
各診療科受付

3
Patient guidance display and waiting area

受付表示盤待ち合い
Wait on the sofas near the patient guidance display in the vicinity of the consultation room specified on your reception ticket (this is the outer waiting area).
When the patient reception number printed on your examination reception ticket starts flashing on the patient guidance display, enter the clinic’s inner waiting area.
  • Wait on the sofa in front of the specified consultation room.
  • The patient reception number will be shown individually for each consultation room (separately for first-time and revisiting patients and for each attending physician).

4
Consultation and examination

When your name is called, enter the consultation room to see the doctor. Firstly, check with the doctor that you are the correct patient named.
  • At the end of the consultation/examination session, make your next appointment with the doctor as required.
    If an appointment is made for further consultation/examination or testing, make sure to receive the Basic Outpatient Care Plan sheet.
  • Also, receive the prescription for your medication from the doctor.

5
Paying the fee

Go to the payment counter. Present your patient registration card and other required documents to pay your bill.
Payment counter (counter #120 on the first floor of the central building）
Service hours
8:30-18:00 on Monday to Friday
8:30-17:00 on Saturday
会計窓口
Automatic payment processing machines (on the first, second and first basement floors of the central building)
Service hours
Machines provided to the side of the payment counter on the first floor of the central building and those in front of the west building corridor on the second floor of the central building: 8:30-18:00 on Monday to Friday
8:30-17:00 on Saturday
Machines provided to the side of the Emergency Center reception on the 1st basement floor of the central building: All day
自動会計機
Note that you bill cannot be processed by the automatic payment processing machine if your health insurance card has not been checked for too long or if you have any other outstanding bill with us.

6
Obtaining medication

As a general rule, your medication must be obtained from an external pharmacy according to the doctor’s prescription. The prescription is valid for four days including the date of issue. Present the prescription, within four days from the issue date, to a dispensing pharmacy approved by the national health insurance system to obtain the medication.
Notes:
- The prescription is valid at any dispensing pharmacy, not only those near the hospital but also those near your home or work.
- Some special medications can only be internally dispensed.

If you have received prescription for an internally dispensed medication, go to the medication dispensing counter in the hospital (on the 2nd basement floor of the central building) to receive your medication.